Terms & Conditions
1. TENANTS
Tenants must agree to take good care of their holiday home, to leave it clean and tidy and to notify and pay for any breakages. This is the main condition of acceptance of any booking.
2. ARRIVALS AND DEPARTURES
In order that properties can be thoroughly cleaned and inspected between lets holidays commence at 3.00 pm or 4.00 pm on arrival day and terminate at 10.00 am on departure day (please check final instructions)
3. BOOKING PROCEDURE
Bookings are normally Saturday to Saturday, except in the case of Short Breaks (details of which can be found on the Availability and Tariff page).
A deposit of £150 per week is to be paid when the booking is made. A deposit of £100 is required for a short break.
On receipt of your booking request and deposit we will send confirmation of booking and details of the balance due. The balance of the cost should reach us 8 weeks before you start your holiday and you will then receive directions and other details of your holiday property either by email or post. If you forget or lose your balance information we will call or email you as a reminder.
Bookings made less than 8 weeks before the starting date of the holiday should be accompanied by the full payment.
5. CANCELLATION
If we should need to cancel the booking we will refund in full all monies paid to us by you.
Should you need to cancel the following charges will apply:
| Number of days before arrival date that notification of cancellation is received | Cancellation Charge |
| More than 56 days | Full Deposit (including any Balance of Deposit due) |
| 29-56 days | 50% of cost or Full Deposit (including any Balance of Deposit due), whichever is the greater |
| 15-28 days | 75% of cost |
| 1-14 days | 90% of cost |
| On arrival date or later | Total cost |
Payment must be made whether or not you have at the time of cancellation paid in full for the booking. You would therefore be advised to take out holiday cancellation insurance to cover you for that eventuality. Cancellation insurance is available from www.cancellationplan.com
7. OCCUPANCY
Each property is offered only on the understanding that no more than the maximum number of people as indicated on the website shall use it. As we offer primarily family holidays we reserve the right to refuse any booking which appears (via the booking form, or from other information received) not to meet this requirement, either by numbers in the party or composition. We also reserve the right to make any booking subject to deposit being received against inventory and cleaning, refundable within one week after the holiday less any damaged or missing items and less any other than normal.
8. LINEN
We supply linen and towels for all our properties and the beds will be made up for your arrival. Towels are not to be removed from the property.
9. NO SMOKING
We have a no-smoking policy in all our properties and guests are expected to respect this as a provision of booking.
10. LIABILITY
We cannot be held liable for any loss, damage, sickness or injury howsoever caused which may be sustained during the holiday to the Tenant and any number of the party or any invited person.
11. COMPLAINTS
In the event of there being cause for complaint concerning a Property, the matter should be taken up with us at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Owners/caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Any threatening or offensive behaviour to members of staff will not be tolerated and we reserve the right to take appropriate action.
12. INFORMATION
We have compiled the information on our website as accurately as possible at the time of publication. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. If a facility is particularly important to you, please check with us prior to your booking.
13. PAYMENTS
For overseas holidaymakers payments can be accepted by PayPal, major Credit Cards or Debit Cards, Bankers cheque, International Money Order, or by transfer to our bank account.
When any payment is returned to us by the Bank, for whatever reason, a surcharge of £8 per cheque will be charged.